Account Terms
What we say here about identity checks, sign-in records and closure requests repeats in the account terms with the same timelines, so the two pages never pull apart.
LEGAL REFERENCE
What We Store About You, And Why
We hold only the account details a check or a payout actually needs, and you can read, correct or request a copy of all of it whenever you...
Account RecordsCookie ChoicesLocal Payment RailsPolicy Revisions
Where Local Law Permits, This Applies
We write this policy to sit alongside the rules of the regions we serve, so some clauses take effect only where local law permits. If a requirement in your province differs from what you read here, that local requirement wins, and we tell you when it applies. What stays constant is this: your account records, sign-in history and payment references are handled
the same way whichever Pakistani rail you use, from JazzCash through to Raast. We revisit the wording whenever we change how data moves inside our systems, and we date every revision so you can see what shifted. Access is offered in supported regions only, and where a jurisdiction sets a different handling standard we follow that standard instead.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY DESK
Reaching Our Privacy Desk
If any clause is unclear, our privacy desk answers in plain English. Message us with your account reference and we point you to the exact section that applies, then walk you through the step you need. Requests are logged so nothing is lost.
Team online
Live Chat
Open live chat from any page during Pakistan working hours and a person on our privacy desk picks up your question, usually inside a few minutes. Weekend requests wait until the next working morning.
Email Request
Write to our data desk with your account reference and we confirm receipt the same day, then reply with the section covering your request and the steps that follow.
Account Panel
Sign in and open settings to change your contact details, switch off non-essential cookies, or download a copy of the records we hold for your account. Changes save straight away.
WHO WRITES THIS
Who Writes And Checks This Text
Our compliance and platform teams write this text together, so the wording matches what our systems do. We skip legal padding and describe each practice the way we...
Written In-House
Our own compliance and platform staff write this page, so each clause reflects settings we can change ourselves rather than...
Plain English
Every practice is described in everyday wording first, and the formal clause sits underneath only where a regulator or a...
Date Stamped
Each revision carries the day it took effect, so you can tell whether the wording you agreed to when opening...
Systems Checked
Before a clause goes live we walk through the matching screen or back-office setting ourselves, so the text matches what...
No Data Sales
We do not sell your account records to brokers or advertising lists, and any partner handling a payment for you...
Change Alerts
When a revision changes how your data is used, a notice appears inside your account and we email the address...
SAME RULES EVERYWHERE
Same Promises Across Our Policy Pages
The clauses here line up with the account terms, cookie notice and payment pages sitting beside them, so you are not reading three versions of one promise. Spot a gap and we...
Cookie Notice
The cookie page lists every tag we place on your browser, while this policy explains why each one exists and which can be switched off from settings.
Payment Pages
JazzCash, Easypaisa, SadaPay, NayaPay and Raast carry the same meaning on every page, so a rail named here matches the rail you pick at checkout.
Support Scripts
Our agents answer from the same wording you read, so a question about retention or deletion gets one reply rather than two conflicting ones. The desk never improvises policy.
Security Posture
Device checks, session timeouts and password rules in the security section line up with the settings you meet when you sign in from a new phone. Nothing appears that we cannot enforce.
Language Versions
The English text is the one we act on. Where a translated copy reads differently, the meaning stays fixed and we correct the translation rather than the rule.
Update Log
Revisions are numbered and dated in one place, so you can trace how this policy moved from the version you first agreed to the one in force today.
Layout Choices That Keep This Readable
The layout is built so you can find your answer without reading clauses that do not concern you. Short headings, dated versions and a jump line...
Layered Headings
Each subject sits under its own heading with a jump line above it, so you can move straight to the clause on retention, cookies or closure.
Dated Versions
Every version shows the day it took effect, which tells you whether the wording you accepted still stands or has shifted since you signed in last.
Local Rail Context
Where a clause covers transaction records, the chips name the Pakistani rails involved, so the example matches the way you actually move money. Nothing is left abstract.
Plain Summaries
A one-line summary opens each block before the formal wording, letting you decide in seconds whether the detailed clause deserves a closer look. The full text stays underneath.
Reading On Phone
Headings stay short and paragraphs stay narrow, so the text remains readable on a small screen, which is where most of our Pakistani readers open it. No zooming required.
Contact Strip
The contact details sit at the foot of every block, so you can raise a question about a clause the moment it reads unclearly. You never hunt for the address.
What People Ask About Our Privacy Policy
Your name, date of birth, contact number, email and the identity document you upload, plus the payment reference for each amount you load. We collect only what a check or a payout needs.
We store the reference, amount, date and status of each transaction, but wallet and card credentials stay with JazzCash, Easypaisa, SadaPay, NayaPay or Raast. Our records show that a payment happened.
Yes. Write to our data desk from the email on your account and we reply with a copy of the records we hold, usually within a few working days.
We keep active account records while you hold the account, then store a reduced set for the period local rules require before deleting what remains. You can ask us to confirm the timeline for your account.
Only with the payment and verification partners needed to process your transactions, and with authorities where the law requires it. We do not pass your details to advertising lists.
We publish the new version with its effective date and show a notice inside your account before it applies, so you can read the change and raise a question first.
Open your browser settings or the cookie controls in your account panel, where the non-essential tags can be turned off. Some sign-in features need the necessary tags to work.